Order processing
Orders are reviewed after checkout and prepared for dispatch on business days, excluding weekends and public holidays.
If an item in your order cannot be fulfilled, we will contact you before shipping the remainder of the order.
Merchant-configured values
- Standard order handling time
- Order cut-off time for same-day processing
- Warehouse operating days
Shipping destinations
We ship to addresses within the United States. Availability of international delivery depends on the carrier accounts configured for the store.
We cannot ship to freight-forwarding addresses where the carrier does not support delivery confirmation.
Merchant-configured values
- Supported international destinations
- Restricted regions or territories
Delivery times and rates
Delivery estimates begin once the carrier scans the parcel, not at the time of order placement.
Shipping charges are calculated at checkout based on destination, parcel weight and the selected service level.
Merchant-configured values
- Standard and expedited delivery windows
- Shipping rate table and free-shipping threshold
- Carrier services offered at checkout
Tracking
A tracking number is issued by email once the carrier accepts the parcel. Tracking may take up to one business day to show movement.
If tracking has not updated for several business days, contact us and we will open an inquiry with the carrier.
Lost, delayed or damaged parcels
Report damage or a missing parcel as soon as you notice it, and keep the packaging until the claim is resolved.
Carrier delays caused by weather, customs or local disruptions fall outside our control, but we will help track and resolve them.
Address accuracy
Please double-check your shipping address at checkout. We can update an address only before the parcel is handed to the carrier.
Parcels returned to us due to an incorrect address may incur a re-shipping charge.